Policies
Reservation Policies
Booking Process:
Reservations can be made through our website, by phone, or via email. A 30% deposit of the total stay is required to confirm the reservation.Payment Methods:
We accept various forms of payment, including:- Credit cards
- Debit cards
- Bank transfers
The remaining balance must be paid at check-in.
Reservation Confirmation:
Once your reservation is made and the initial payment is received, you will receive a confirmation email with the details of your stay and any relevant additional information.Changes to Your Reservation:
If you wish to modify your reservation (change dates or room type), please contact us as soon as possible. We will do our best to accommodate your requests, subject to availability.
Cancellation Policies
Free Cancellation:
Cancellations made at least 14 days prior to the arrival date are free, and the deposit will be refunded.
Cancellation Fee:
If you cancel between 7 and 13 days before your arrival, 50% of the deposit will be retained.
Non-Refundable Cancellation:
Cancellations made less than 7 days prior to arrival or in case of a no-show will incur a charge of 100% of the total reservation amount.
Date Modifications:
Changes to your dates are considered a cancellation. If you change your arrival dates and do not notify us in a timely manner, the cancellation policies mentioned will apply.
Special Circumstances:
In the case of exceptional circumstances (such as adverse weather conditions or emergencies), we will evaluate each situation individually and seek appropriate solutions.
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