Frequently Asked Questions

1. Is breakfast included in the rate?
Yes, we offer a delicious local breakfast included in all our rates. Come enjoy authentic flavors every morning!

2. Does the hotel have a pool?
Yes, we have a small but beautiful outdoor pool where you can:

  • Relax
  • Watch the best sunsets
  • Enjoy the Caribbean weather

3. Are pets allowed in the hotel?
Sorry, but pets are not allowed on our premises to ensure the comfort of all our guests.

4. Is parking available?
Yes, we offer free parking for our guests, subject to availability, as we have limited spaces.

  • Please note: We do not have security.

5. How far is the nearest beach?
We are only a 15-minute drive from the beach. We provide maps and recommendations to help you make the most of your experience.

6. Do you offer airport transportation services?
Yes, we can arrange airport transfers.

  • Please contact us in advance to coordinate this.

7. Are there options for special diets at breakfast?
Yes, we offer options for:

  • Vegetarian
  • Vegan
  • Gluten-free
    Just let us know your dietary needs when making your reservation.

8. Can I check in early or check out late?
We will do our best to accommodate your requests for early check-in and late check-out, subject to availability.

9. What activities can be done near the hotel?
Tulum offers a variety of activities, such as:

  • Visits to Mayan ruins
  • Snorkeling
  • Yoga
  • Exploring cenotes
    We are here to help you plan your adventure!

If you need more questions or specific information, just let me know!

Privacy and security policy

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